People Services Advisor

6 months ago

Mount Waverley, Australia TQSolutions Full time

About Us

Bapcor Limited is Asia Pacific’s leading provider of vehicle parts, accessories, equipment, service and solutions. Bapcor is an ASX 200 company w ith a market capitalisation of over $2bn and operates in a competitive environment succeeding on the basis of superior customer service, innovation and extensive product range.

The Trade businesses include Burson Auto Parts, Precision Equipment and BNT (NZ). Specialist Wholesale businesses include AAD, Bearing Wholesalers, BaxtersMTQ, Roadsafe, JAS, HCB (NZ), Diesel Distributors, Federal Batteries, Premier Auto Trade, AADi, Truckline and WANO. Retail businesses include Autobarn, Autopro, Car Parts, Opposite Lock, Midas and ABS.

About the Role

Based at Bapcor’s Mt. Waverley Head office with onsite parking and hybrid working, the People Services Advisors work collaboratively and proactively to deliver an exceptional experience across P&C advisory and support for Bapcor’s people. Via a centralised triage system, you will support other P&C functions with the delivery of cyclical, project activity and workforce information with a continuous focus on process improvement and innovation, underpinned by technology.

**Key responsibilities include**:

- Provide support to the broader business by answering P&C related queries and redirecting/escalating to the appropriate representative as required.
- Provide advice on Bapcor policies, procedures, and programs to ensure delivery of accurate and timely information to People Leaders and Team Members.
- Provide assistance and guidance on matters including talent acquisition and recruitment processes, health and safety, training and professional development, employee relations and other relevant P&C activities.
- Possess and maintain up to date knowledge across a range of P&C function activities, services and responsibilities.
- Ensure compliance with Bapcor policies, employment laws and regulations.
- Respond to team member queries and issues in a timely and professional manner.
- Maintain accurate records to ensure documentation of team member interactions, including the nature of the query, the actions taken to resolve the issue and follow up, as required.
- Provide reports, data insights, employee statistics or performance measures to business functions, to support and enable evidenced informed decisions.

About You

This is a service driven environment, where teamwork, initiative and proactivity are key. A natural problem solver by nature, you’ll be able to get to the heart of people related issues and understand the importance of juggling and prioritisation.
- Previous experience in a role such as H.R/P&C administration or coordination, Junior H.R advisor or People Services advisor, with exposure to best practice H.R policies, processes, and procedures.
- Degree in Human Resources or, related field.
- A strong desire to accelerate your career in H.R
- Strong Customer Service orientation.
- The ability to prioritise and maintain attention to detail in an ambiguous environment.
- A desire to contribute to Continuous Improvement initiatives.
- Sound communication skills, both written and verbal.

Why join Bapcor?
- Opportunity to join an Australian owned, ASX listed company and work with an iconic brand.
- Asia Pacific’s leading provider of vehicle parts, accessories, equipment, service and solutions.
- Opportunity to make a genuine impact in a growing organisation.
- Potential for career growth and personal development.
- Exclusive discounts and benefits across our Burson Auto Parts trade stores as well as our retail stores including Autobarn, Opposite Lock, Midas Australia, and ABS Service Centres.
- Paid Parental Leave & Employee Assistance Program.
- Bapcor is an equal opportunity employer.

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