Guest Service Representative

4 days ago

Melbourne, Victoria, Australia Accor Full time

{"h1": "Guest Service Agent Job Description", "p": "At Accor, we are committed to delivering exceptional service to our guests. As a Guest Service Agent, you will be the first and last point of contact for our guests, ensuring their stay with us is memorable and enjoyable.

Your key responsibilities will include:

* Providing passionate, knowledgeable, and friendly service to our guests
* Assisting guests with all enquiries and complaints, and providing accurate information about our hotel facilities and features
* Checking guests in and out of the hotel
* Handling guest enquiries and providing information and assistance
* Collecting payment of accounts and issuing invoices accordingly
* Communicating with other departments to ensure relevant information is communicated between departments
* Assisting in maintaining a safe and secure environment for our guests

To be successful in this role, you will need:

* Previous customer service experience, preferably in a hotel environment
* The ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone
* A self-motivated and positive attitude
* Strong knowledge of computer systems, including Microsoft Office and preferably Opera
* The ability to ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys, and guest confidentiality
* Good interpersonal skills, with the ability to communicate with all levels of team members
* A willingness to work flexible hours

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you

At Accor, we offer a range of benefits, including on-the-job training and mentorship, access to career advancement and personal development opportunities, and exclusive Accor discounts and global benefits.

So why wait? Apply now to join our team and start your journey with Accor"}

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