Guest Services Representative

4 days ago


Melbourne, Victoria, Australia Accor Full time
Job Title: Guest Services Representative

At Sofitel Melbourne On Collins, we are seeking a highly skilled Guest Services Representative to join our team. As a key member of our communication hub, you will be responsible for coordinating the flow of phone calls and mail throughout the hotel.

Key Responsibilities:
  • Manage phone calls and mail effectively to ensure seamless communication with guests and colleagues.
  • Provide exceptional customer service, responding to guest requests and resolving issues in a timely and professional manner.
  • Work collaboratively with the team to maintain a positive and welcoming atmosphere in the hotel.
  • Stay up-to-date with hotel operations and services to provide accurate information to guests.
Requirements:
  • Exceptional communication and interpersonal skills.
  • Ability to remain calm and composed in high-pressure situations.
  • Minimum 6 months' experience in a luxury hotel environment.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development within the Accor Group.
  • A comprehensive benefits package, including laundered uniforms and complimentary hotel stay package for your work anniversary.


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