Strategic Relationship Builder

1 week ago

Sydney, New South Wales, Australia beBeeSuccess Full time $200,000 - $250,000
Account Manager – Renewals and Customer Success

Are you passionate about building meaningful relationships and driving business growth?

We are seeking a highly skilled Account Manager to join our team, responsible for managing customer retention, engagement, and subscription renewal revenue.

In this role, you will be the primary point of contact for our institutional clients in Australia and New Zealand, providing exceptional service and support to ensure high product adoption, usage growth, and renewal success rates within your assigned customer accounts.

You will work closely with internal teams to develop and execute engagement strategies, including education, training, and support initiatives to drive product adoption and retention.

Your consultative approach and strategic account management skills will enable you to build strong relationships with key stakeholders, identify cross/up-selling opportunities, and position our company as a leading provider of digital solutions.

This is an exciting opportunity to work in a fast-paced environment, where you will have the chance to make a significant impact on our business growth and customer satisfaction.

Key Responsibilities:
  • Renewal Sales & Revenue Growth: Secure subscription renewals and identify cross/up-sell opportunities within assigned accounts to achieve and exceed sales targets.
  • Customer Engagement: Develop and execute engagement strategies, including education, training, and support initiatives to drive product adoption, usage, and retention.
  • Relationship Management: Build and maintain strong professional networks with key decision-makers and stakeholders at all levels within customer organisations.
  • Usage Analytics: Provide in-depth product usage analytics and insights to customers and internal teams to inform engagement and renewal strategies.
Requirements:
  • Proven track record in achieving and exceeding sales and renewal targets in a B2B environment.
  • Demonstrated experience in customer engagement, education, and retention strategies.
  • Strong consultative, value-based, and solution-selling skills in complex sales cycles.
  • Excellent relationship-building, networking, and stakeholder management abilities.
  • Strong business acumen, analytical skills, and proficiency in usage analytics.
What We Offer:
  • A competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
About Us:

We are a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes. Our mission is to unlock community knowledge and drive innovation in the world of science and healthcare.

We believe in creating a workplace that values diversity, equity, and inclusion, where everyone has the opportunity to grow and succeed.

Join our team and be part of a collaborative and innovative environment that values creativity, entrepreneurship, and community involvement.

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