Customer Support and Account Management Specialist
2 days ago
We are seeking a highly skilled Customer Support and Account Management Specialist to join our team at Data#3 Ltd.
Job Description- Support Account Executives and Managers in meeting sales targets by promptly responding to internal and external inquiries.
- Prepare and manage customer quotations, proposals, and price lists with accuracy and efficiency.
- Assist with tenders and maintain portal pricing, ensuring consistency and competitiveness.
- Develop and maintain strong relationships with customers and internal stakeholders, enhancing long-term strategic partnerships.
- Forecast and plan account updates with Account Executives and Managers, contributing to effective account management.
- Oversee the resolution of backorders and order fulfilment issues, ensuring timely and satisfactory responses.
- Manage product returns and attend relevant trade and customer events to represent the company.
- You have at least two years of experience in sales administration or customer support, ideally in an ICT environment.
- You excel at effective negotiation and problem-solving, bringing a positive approach to challenges.
- You demonstrate ethical business practices and maintain integrity in interactions with customers, vendors, and peers.
- Your knowledge of IT products enhances your support capabilities, allowing you to provide accurate and relevant assistance.
- Proficiency in MS Office Suite, especially Word and Excel, is a key part of your skill set.
- You have strong oral and written communication skills to ensure clarity and precision with all stakeholders.
- You can prioritise effectively, staying organised and meeting targets and deadlines consistently.
- Attractive estimated salary: AU$70,000 - AU$90,000 per annum, depending on experience.
- A dynamic work environment with opportunities for continuous learning and professional development.
- A supportive culture that values diversity, equity, and inclusion.
- A chance to make a real impact within a collaborative team environment.
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Adelaide, South Australia Data#3 Ltd Full timeAbout Data#3 LtdData#3 Ltd is a leading ASX200 listed company with over 1,400 employees across 12 locations in Australia and Fiji. We have been named one of Australia's Best Workplaces in Technology by Great Place To Work in 2024.SalaryThe estimated annual salary for this role is between $60,000 - $80,000 AUD, depending on experience.Job DescriptionWe are...
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