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Customer Support and Account Management Specialist
1 month ago
Data#3 Ltd is a leading ASX200 listed company with over 1,400 employees across 12 locations in Australia and Fiji. We have been named one of Australia's Best Workplaces in Technology by Great Place To Work in 2024.
SalaryThe estimated annual salary for this role is between $60,000 - $80,000 AUD, depending on experience.
Job DescriptionWe are seeking a Customer Support and Account Management Specialist to join our team. The successful candidate will provide exceptional customer service, support sales teams in meeting targets, and develop strong relationships with customers and internal stakeholders.
Key Responsibilities:- Respond promptly to internal and external inquiries, supporting Account Executives and Managers in meeting sales targets.
- Prepare and manage customer quotations, proposals, and price lists with accuracy and efficiency.
- Assist with tenders and maintain portal pricing, ensuring consistency and competitiveness.
- Develop and maintain strong relationships with customers and internal stakeholders, enhancing long-term strategic partnerships.
- Forecast and plan account updates with Account Executives and Managers, contributing to effective account management.
- Oversee the resolution of backorders and order fulfilment issues, ensuring timely and satisfactory responses.
- Manage product returns and attend relevant trade and customer events to represent the company.
- At least two years of experience in sales administration or customer support, ideally in an ICT environment.
- Effective negotiation and problem-solving skills, with a positive approach to challenges.
- Ethical business practices and integrity in interactions with customers, vendors, and peers.
- Knowledge of IT products enhances support capabilities, allowing accurate and relevant assistance.
- Proficiency in MS Office Suite, especially Word and Excel.
- Strong oral and written communication skills for clarity and precision with all stakeholders.
- Prioritisation and organisation skills to meet targets and deadlines consistently.
Our company offers a dynamic and collaborative team environment, opportunities for continuous learning and professional development, and a supportive culture built on five core values: Honesty, Excellence, Agility, Respect, and Teamwork (HEART).
