Customer Support and Partnership Manager

5 days ago

Adelaide, South Australia Data#3 Ltd Full time

At Data#3 Ltd, we're seeking a highly skilled Customer Support and Partnership Manager to join our team. As a key player in our sales success, you'll collaborate with industry leaders and work towards developing your career in tech.

This dynamic role offers the perfect blend of office collaboration and remote work flexibility, allowing you to thrive in a fast-paced environment filled with interesting challenges, customer interactions, and driving real business impact.

We're proud to be HRD's Employer of Choice for the last 9 years and one of Australia's Best Workplaces in Technology by Great Place To Work in 2024. Our company culture is built on five core values: Honesty, Excellence, Agility, Respect, and Teamwork (HEART). These values guide our internal and external interactions with customers.

About the Role
  • You will support Account Executives and Managers in meeting sales targets by promptly responding to internal and external inquiries.
  • You will prepare and manage customer quotations, proposals, and price lists with accuracy and efficiency.
  • You will assist with tenders and maintain portal pricing, ensuring consistency and competitiveness.
  • You will develop and maintain strong relationships with customers and internal stakeholders, enhancing long-term strategic partnerships.
  • You will forecast and plan account updates with Account Executives and Managers, contributing to effective account management.
  • You will oversee the resolution of backorders and order fulfilment issues, ensuring timely and satisfactory responses.
  • You will manage product returns and attend relevant trade and customer events to represent the company.
Your Background
  • You have at least two years of experience in sales administration or customer support, ideally in an ICT environment.
  • You excel at effective negotiation and problem-solving, bringing a positive approach to challenges.
  • You demonstrate ethical business practices and maintain integrity in interactions with customers, vendors, and peers.
  • You have knowledge of IT products that enhances your support capabilities, allowing you to provide accurate and relevant assistance.
  • You are proficient in MS Office Suite, especially Word and Excel, which is a key part of your skill set.
  • You possess strong oral and written communication skills to ensure clarity and precision with all stakeholders.
  • You can prioritise effectively, staying organised and meeting targets and deadlines consistently.

Our estimated salary range for this role is around $80,000 - $110,000 per annum, based on location and experience.

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