Customer Support Specialist
2 weeks ago
Key Responsibilities:
- Support account executives and managers in meeting sales targets by promptly responding to internal and external inquiries.
- Prepare and manage customer quotations, proposals, and price lists with accuracy and efficiency.
- Assist with tenders and maintain portal pricing, ensuring consistency and competitiveness.
- Develop and maintain strong relationships with customers and internal stakeholders, enhancing long-term strategic partnerships.
- Forecast and plan account updates with account executives and managers, contributing to effective account management.
- Oversee the resolution of backorders and order fulfilment issues, ensuring timely and satisfactory responses.
- Manage product returns and attend relevant trade and customer events to represent the company.
About You:
We are looking for a candidate with at least two years of experience in sales administration or customer support, ideally in an ICT environment. You must excel at effective negotiation and problem-solving, bringing a positive approach to challenges. You should demonstrate ethical business practices and maintain integrity in interactions with customers, vendors, and peers. Proficiency in MS Office Suite, especially Word and Excel, is a key part of your skill set. You should have strong oral and written communication skills to ensure clarity and precision with all stakeholders. If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we would love to hear from you.
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