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Reservations Experience Specialist
3 weeks ago
Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations.
Key Responsibilities:- Manage all reservation requests via phone, email, and online platforms using booking systems efficiently.
- Build strong guest relationships, especially with VIPs and return guests, noting preferences, dietary needs, and special occasions.
- Optimise table allocation and guest flow across venues through proactive reservation management.
- Send timely confirmations, follow-ups, and pre-arrival communications.
As a Food & Beverage Reservations Agent at Mondrian Gold Coast, you will be the first point of contact for guests looking to dine with us - setting the tone for exceptional experiences before they even arrive.
You will deliver a seamless reservation experience across our restaurant, bar, and event spaces, ensuring every interaction reflects the Mondrian brand's commitment to sophisticated service and warm hospitality.
