
Reservations Specialist
18 hours ago
Reservations Expert
We are seeking a highly skilled reservations specialist to join our team and help guests start their unforgettable adventures from the moment they book.
Main Responsibilities:
- Booking Management: Maintain accurate booking records, process third-party bookings efficiently, and ensure seamless guest experiences.
- Guest Support: Provide personalized assistance to guests, answering questions, and fulfilling special requests to make their stay unique and memorable.
- Group & VIP Coordination: Work closely with tour operators and conference delegates to ensure smooth group bookings and exceptional service.
- Check-In Support: Collaborate with our Front Office Team to provide efficient check-in and check-out processes, ensuring every guest's experience is tailored to their needs.
- Travel Agent Liaison: Establish strong relationships with travel agents, handle last-minute booking requests, and deliver exceptional customer service.
What We're Looking For:
- Previous experience in Front Office Reception or Reservations - you know the ropes and are ready to excel
- A talent for maximizing room revenue - if you're a master at filling rooms, we want to meet you
- Knowledge of Opera PMS and TravelClick is a plus - if you've got it, we'd love to see it
- Flexibility to work weekends, holidays, and school breaks - where exceptional service never takes a break
Why You'll Thrive Here:
- Our dynamic team environment fosters growth, innovation, and teamwork
- Opportunities for professional development and career advancement
- Competitive compensation and benefits package that recognizes your hard work and dedication
- A supportive and inclusive culture that values diversity and employee well-being
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