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Front Office Coordinator
2 weeks ago
We are seeking a professional and customer-focused individual to join our front office team as a Hotel Front Desk Associate. In this role, you will be the face of our hotel, ensuring every guest receives a warm welcome and exceptional service throughout their stay.
Key Responsibilities:- Greet guests upon arrival with a welcoming attitude and provide efficient check-in/check-out services.
- Manage and update guest reservations using our property management system, ensuring accuracy in room assignments, rates, and billing.
- Handle guest enquiries, concerns, and requests with professionalism and prompt problem-solving.
- Provide information about hotel amenities, local attractions, tours, and services.
- Coordinate with housekeeping and maintenance teams to ensure a smooth guest experience.
- Process payments, issue receipts, and maintain accurate transaction records.
- Prepare daily reports and assist in end-of-shift handovers.
- Ensure the front office area is clean, organized, and presentable at all times.
- Previous experience in a front desk or hospitality role.
- Familiarity with property management systems (preferred).
- Excellent communication, interpersonal, and time-management skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- A positive, guest-focused attitude with a passion for delivering excellent customer service.
- Professional presentation and demeanor.
- Flexibility to work mornings, evenings, weekends, and public holidays as needed.
- A supportive and friendly team environment.
- Training provided on hotel systems and procedures.
- The opportunity to work at a well-regarded hotel in a beautiful location.
- Potential for career growth in the hospitality industry.
Our hotel is located in the heart of the Gold Coast, within walking distance of major attractions, beaches, and public transport.
