
Leading Front Office Professional
4 days ago
Front Office Manager Job Summary
">The Front Office Manager is responsible for ensuring optimal guest service standards are met while managing staffing levels in the Front Office, Concierge, and Kids Zone. Effective communication and coordination with all applicable departments are crucial to this role.
">Key Responsibilities:
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- Supervise and coordinate the smooth operation of the Front Office, Switchboard, Concierge, and Kids Club.">
- Develop and implement effective procedures for guest complaint management.">
- Ensure seamless interaction and communication with all departments.">
- Develop proposals outlining costs and benefits for capital expenditure.">
- Manage and coordinate the Front Office Team, including resource planning, recruitment, and performance reviews.">
- Maintain data integrity of group and FIT bookings and requests.">
Requirements:
">- ">
- Previous experience as a Front Office Manager in a busy hotel environment is essential.">
- Opera PMS experience is also essential.">
- Excellent communication and customer service skills are required.">
- Advanced First Aid and Advanced Resuscitation certification is necessary.">
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