Front Office Coordinator

3 weeks ago

Gold Coast, Queensland, Australia Ramsay Health Care Full time

1 week ago Be among the first 25 applicants

About The Role

We are seeking a flexible, highly organised and enthusiastic individual with leadership skills to assist in the day-to-day coordination and supervision of our front office teams.

About The Role

We are seeking a flexible, highly organised and enthusiastic individual with leadership skills to assist in the day-to-day coordination and supervision of our front office teams. This is a permanent part-time role, offering a minimum of 60 hours per fortnight, covering a 7-day rotating roster.

The role will be primarily based in the Emergency Department, overseeing its day-to-day operations and supporting the Front Office Manager as part of the broader Hospital Administration Team. We are encouraging applicants with significant clerical experience to apply for this position.

In this role you will be an essential leader within the team ensuring departmental tasks are achieved in an effective and efficient manner. You will be responsible for maintaining relations with all internal and external customers and continually provide service enhancements to meet customer expectations.

About You

To be successful you will have the ability to coordinate and manage tasks effectively whilst being able to prioritise and organise substantial workloads. The ability to work under pressure, problem solve and maintain excellent working relations with others is vital.

Leadership experience in managing a large team, including:

  • Overseeing staff rosters and ensuring adequate coverage.
  • Monitoring and achieving key performance indicators (KPIs).
  • Preparing and submitting daily operational reports.
  • Managing staff performance, addressing issues proactively.
  • Conducting probation reviews and supporting staff development.

You will also demonstrate.
  • Previous experience in a hospital administration position.
  • Highly developed interpersonal and communication skills.
  • Proven ability to work under pressure and maintain good working relations with others.
  • Excellent problem solving and conflict resolution skills.
  • Exceptional organisational skills with a strong focus on accuracy and attention to detail. Along with a meticulous approach to identifying and correcting errors
  • Advanced computer skills using MS Office and Patient Management Systems (PMS).
  • Previous experience in a supervisory role and rostering staff (desirable).
  • Previous experience with PMS such as Meditech (desirable).

About Ramsay

The Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ' People Caring for People' since 1964.

What's in it for you?
  • Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
  • Discounts: Hospital, Allied Health & Pharmacy discounts - you'll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
  • Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support.
  • Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

Requirements
  • Must provide a National Police check conducted within the previous 12 months
  • According to the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com

If you would like to discuss this opportunity, please contact Jayne Slater via email, SlaterJ@ramsayhealth.com.auSeniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesHospitals and Health Care

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