Front Office Manager

3 days ago

Gold Coast, Queensland, Australia Village Roadshow Limited Full time

**Front Office Manager**
**Full Time Salary**
**Sea World Resort, Main Beach Gold Coast**

**About the role**:
As Front Office Manager at Sea World Resort, you will ensure optimum guest service
standards are met whilst managing staffing levels in Front Office, Concierge and
Kids Zone.

**Duties**:

- Supervise, coordinate and ensure the smooth operation of Front Office,

Switchboard, Concierge and Kids Club
- Develop and implement effective guest complaint management procedures
- Ensure effective interaction and communication with all applicable

departments
- Develop proposals for any capital expenditure outlining costs and benefits to

Sea World Resort
- Manage and coordinate the Front Office Team including resource planning, recruitment and performance reviews
- Adhere to given budget, report on expenditures and submit end of month

reports and analysis
- Maintain data integrity of group and FIT bookings and requests

**Skills and Experience**:

- Previous experience as a Front Office Manager within a busy hotel

environment essential
- Opera PMS experience essential
- Excellent communication and customer service skills
- Advanced First Aid and Advanced Resuscitation certificate essential

**Benefits**:

- Unlimited free entry to our theme parks
- Food and beverage and retail discounts
- Unique team member events
- Opportunity for professional development

**About the company**:
Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet 'n' Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining and enthusiastic environment whilst 'Creating joy and memories that last lifetimes'

**To apply**:

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