Customer Experience Growth Strategist

1 week ago

Sydney, New South Wales, Australia beBeeStrategist Full time $120,000 - $180,000

About this Role

We are seeking a skilled Customer Experience Growth Strategist to empower our customers in Australia and New Zealand, helping them achieve their goals and maximise the value they receive from our platform and services.

This role is ideal for a passionate, results-oriented professional who thrives on solving complex problems, advocating for customers, and creating value through tailored solutions.

You'll work closely with cross-functional teams to drive meaningful outcomes through proactive engagement and expert guidance, ensuring customers are set up for success and fully understand how to use our platform.

Key Responsibilities:

  • Platform Implementation and Training: Guide new customers through the implementation process, ensuring they have a seamless experience and can effectively utilise our platform.
  • Relationship Management: Build and maintain long-term relationships with customers, acting as their primary point of contact and trusted advisor.
  • Customer Advocacy: Understand customer goals and challenges, proactively identifying opportunities for growth and improved outcomes.
  • Retention and Renewal: Monitor customer health metrics to identify at-risk accounts and implement strategies to drive engagement, retention, and renewals.
  • Upselling and Cross-Selling: Identify opportunities to expand the customer's use of our platform and grow revenue.

Required Skills and Qualifications:

  • Proven experience in the Global Mobility or Travel Management industry, with a strong understanding of industry dynamics and customer requirements.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Strong problem-solving and analytical skills, with a customer-centric mindset.
  • Familiarity with customer success software (e.g. HubSpot).
  • Ability to manage multiple accounts and prioritise tasks effectively in a fast-paced environment.

Benefits:

We offer a super friendly team culture that thrives on collaboration and supporting each other, an environment where everyone feels valued and empowered to contribute their best work.

Our Team and Culture:

We cultivate an environment where everyone feels valued and empowered to contribute their best work, helping us to realise our ambitious growth goals and mission.

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