Customer Growth Strategist

4 days ago

Sydney, New South Wales, Australia beBeeCustomerGrowth Full time $120,000 - $150,000
Job Summary

We are seeking a Customer Growth Strategist to join our team. This role requires a strong understanding of SaaS and customer success strategies to drive long-term growth and adoption.


About the Role

In this position, you will be responsible for developing and executing comprehensive account strategies to promote customer success, adoption, and retention. You will own and manage a portfolio of customers, conducting strategic touchpoints and proactively identifying customer risks before they surface.


Key Responsibilities
  • Develop and execute account strategies to promote customer success and growth.
  • Manage a portfolio of customers through both high-touch and scale strategies.
  • Conduct strategic touchpoints, including monthly check-ins and QBRs, to ensure customer satisfaction and identify potential issues.
  • Proactively identify customer risks and mobilize internal teams to address issues swiftly and effectively.

Qualifications
  • At least 3 years of experience in Customer Success, Account Management, or Renewals in a SaaS environment.
  • Strong understanding of the SaaS customer lifecycle, including risk identification and mitigation.
  • Proven success managing customer portfolios through both high-touch and scale strategies.

Benefits

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.


What We Offer

We offer a dynamic and collaborative work environment that fosters innovation and creativity. Our team is passionate about delivering exceptional customer experiences and driving business growth.

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