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Senior IT Professional
3 weeks ago
This role offers an exceptional opportunity to accelerate your career growth and hone your problem-solving, collaboration, and research skills. As a Senior Technical Support Engineer, you will be responsible for owning, troubleshooting, and solving complex customer technical issues.
This position requires strong experience in cloud/infrastructure technologies, information technology consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting. Additionally, 3+ years of experience working in a customer-facing role and on technical projects are necessary.
The ideal candidate will possess advanced knowledge and troubleshooting skills with Microsoft MECM/SCCM, including experience with task sequence creation and troubleshooting for OSD, application deployment, packaging, and content transfer via MECM, as well as co-management implementation and troubleshooting.
Australian Citizenship is preferred, and the role is based in Sydney. Language skills in Korean, Japanese, or Chinese/Mandarin are also preferred. The ability to meet Microsoft's security screening requirements is required.
Key Responsibilities
- Own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching, and mentoring of others.
- Deepen technical and professional proficiency to enable resolution of complex customer issues through training and readiness.
- Engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- 3+ years experience working in a customer-facing role (e.g., internal and/or external).
- 3+ years experience working on technical projects.
Benefits
- Flexible work arrangement up to 50% from home.
- Accelerate your career growth and deepen your technical proficiency.
- Collaborate with a team that shares your passion for delivering customer success.
Requirements
- Microsoft Configuration Manager (current branch and previous versions) and Preferred Microsoft Intune.
- Microsoft Endpoint Manager Administration, High Availability for Sites, MECM Hierarchies, and Architecture.
- Operating Systems Concepts – Active Directory, Security, OS Internals.
- Networking concepts – DNS, DHCP, protocols, Devices.
- IIS Concepts – Configuration, Architecture, SSL and Kerberos.
- Enhanced HTTP & HTTPS MECM configuration.
- Tools – Netmon, Perfmon, Procmon, SQL Profiler & Procmon.
- Basic SQL Server Administration concepts.
