Senior Technical Support Professional

1 day ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $130,000

Job Summary

Sr. Technical Support Engineer Role

We are seeking a highly skilled professional to join our organization as a Sr. Technical Support Engineer.

The successful candidate will be responsible for owning, troubleshooting and solving customer technical issues, collaborating within and across teams, and leveraging troubleshooting tools and practices.

  • Responsibilities:
  1. Investigate and solve customer technical issues, collaborate with internal teams and leverage troubleshooting tools and practices.
  2. Lead or participate in building communities with peer delivery roles, share knowledge and best practices.
  3. Develop specific technical and professional proficiency through training and readiness.
  4. Contribute to Microsoft product improvements by identifying potential product defects and escalating appropriately to resolve.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience.
  • OR 5+ years of technical support, technical consulting experience, or information technology experience.
  • OR equivalent experience.

We offer a dynamic work environment that fosters growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.

Key qualifications include:

  • Technical expertise in troubleshooting and resolving complex customer issues.
  • Ability to work collaboratively in a team environment.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.

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