Human Rights Support Specialist

5 days ago

Sydney, New South Wales, Australia beBeeEmpathizer Full time $75,041 - $83,574
Complaint Information Officer

About us:

We envision a society where every individual is valued equally in dignity and rights.

Our mission involves promoting and safeguarding the human rights of all Australians by:

  • Advising government agencies, public and private organisations to promote respect for human rights.
  • Strengthening laws, policies, and practices while providing accessible investigation and conciliation services.
  • Engaging inclusively with civil society, communities, and the private sector to cultivate a culture of respect for human rights.
  • Raising awareness about human rights and offering educational resources to support individuals with sensitive or traumatic experiences.

This role involves providing information and services to individuals who may share sensitive or traumatic experiences. It is essential that applicants understand the emotional nature of this work and are prepared to engage with respect, empathy, and a trauma-informed approach.

Key Responsibilities:

  • Provide reasonable assistance to people to enable them to make a complaint, including drafting statements.
  • Work with your supervisor or more senior staff to prepare complaint notification letters, manage straightforward complaints, and assist with basic research tasks as required.
  • Work with your supervisor and experienced staff to provide information sessions on the law and the complaint process and participate in community education events as required.

Required Skills and Qualifications:

  • Experience in providing quality information to members of the public in a statutory, legal, community, or customer service environment.
  • Appropriate tertiary qualifications, formal training, or equivalent experience.
  • Sound knowledge of referral pathways to other agencies and regulatory schemes, and the ability to make appropriate referrals.
  • Sound analytical skills and the ability to draw on information from appropriate sources and use common sense to analyse what information is important.
  • Good communication skills (both written and oral) and the ability to communicate with clients with respect, empathy, discretion, and utilise a trauma-informed approach.
  • The ability to structure messages clearly and succinctly, both orally and in writing, and tailor communication style to the audience.
  • Ability to manage a high-volume workload and build and sustain positive relationships.

Benefits:

  • Flexible hybrid and remote work options.

Others:

  • Strong commitment to diversity, equity, and inclusion, especially First Nations people and individuals from other negatively racialised backgrounds.
  • A commitment to providing an accessible, inclusive work environment to enable people with a disability to participate fully in all aspects of employment.

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