Technical Service Delivery Manager

2 months ago


Brisbane, Queensland, Australia Aussie Broadband Full time

About the Role:

Aussie Broadband is seeking a highly skilled Technical Service Delivery Manager to lead our IT operations and service delivery teams. As a key member of our management team, you will be responsible for ensuring the delivery of high-quality services to our clients.

Key Responsibilities:

  • Lead governance on assigned accounts, including monthly performance reporting and SLA management, capacity planning, and customer documentation.
  • Create and present monthly service performance reports to stakeholders.
  • Build and maintain good working relationships with IT and business stakeholders.
  • Collaborate with ABB management teams to project manage design work, extended, and/or new services for clients.

Requirements:

  • Proven experience working in an IT operations or service delivery leadership role in a complex organization.
  • Knowledge of infrastructure solutions and operations, including virtual machine management, SD-WAN, and cloud-based services.
  • Experience with IT service management processes and systems, including incident, problem, change, and request management.
  • Ability to balance competing customer, business, and technical demands to ensure agreed deliverables are achieved on time and to expected standards.

About Us:

Aussie Broadband is a leading Australian telecommunications company that values diversity, inclusion, and innovation. We are committed to providing excellent customer service and creating a positive work environment for our employees.



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