Technical Service Delivery Manager

1 month ago


Brisbane, Queensland, Australia Aussie Broadband Full time
About Aussie Broadband

Aussie Broadband is a leading Australian telecommunications company that values diversity and inclusion. We're proud to be an Equal Opportunity Employer and strive to create a workplace where everyone can bring their whole selves to work.

Job Description

We're seeking a highly skilled Technical Service Delivery Manager to lead our IT operations and service delivery teams. As a key member of our management team, you'll be responsible for governance, performance reporting, and stakeholder management.

Key Responsibilities
  • Lead governance on assigned accounts, including monthly performance reporting and SLA management, capacity planning, and customer documentation
  • Create and present monthly service performance reports
  • Build and maintain good working relationships with IT and business stakeholders
  • Collaborate with ABB management teams to project manage design work, extended services, and new services for clients
Requirements
  • Proven experience in IT operations or service delivery leadership roles in complex organisations
  • Knowledge of infrastructure solutions and operations, including virtual machine management and cloud-based services
  • Experience with IT service management processes and systems
  • Ability to balance competing customer, business, and technical demands
What We Offer

Aussie Broadband offers a dynamic and inclusive work environment, competitive salary and benefits, and opportunities for professional growth and development. If you're a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.



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