Technical Delivery Manager

3 weeks ago


Brisbane, Queensland, Australia StudentUniverse Full time
Job Title: Technical Delivery Manager

As a Technical Delivery Manager at Flight Centre Travel Group, you will be responsible for overseeing the end-to-end delivery of complex technical requests, ensuring they are completed on time, within scope, and aligned with business objectives.

Key Responsibilities:
  • Triage and prioritise incidents and requests with our external service providers, ensuring they meet defined goals, timelines, and budgets.
  • Ensure clear communication and collaboration between ETS and our service providers, facilitating regular status updates and resolving any issues that arise.
  • Provide technical guidance and support to the team, helping to resolve complex technical challenges.
  • Ensure the regular patching, upgrades, and maintenance of product platforms are being carried out to ensure that the service is fit for use.
  • Review incident and requests and provide feedback to L1 and L2 teams to ensure ticket quality standards are met and service providers have adequate information to resolve tickets.
  • Analyse internal processes and create strategies for service delivery optimisation.
  • Escalate and manage issues and risks.
  • Prioritise alerts raised by our service providers and assign to the relevant team for resolution.
Requirements:
  • 3 years' experience in a similar role.
  • Relevant Technical Degree.
  • Travel industry experience.
  • ITIL and Agile management experience.
About Us:

At Flight Centre Travel Group, we are committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.



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