Technical Service Delivery Manager
2 months ago
We're a leading Australian telecommunications company that's proud to be different. We celebrate individuality, support diversity, and thrive on it – because it means our team can bring their whole selves to work, and that we can better represent our customers and community.
We're an Equal Opportunity Employer, and our commitment to inclusion and diversity is just one way we demonstrate our value of 'Be Good to People'.
Why Work for Us?We're a fast-growing company that's Australian operated, local from the ground up, and now ranking the 5th largest telco in Australia. Our fantastic culture lives and breathes our values:
- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun
We've been named one of the top employers in Australia by HRD magazine, and we're proud to be one of only thirteen 5-star Employers of Choice. We also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and more.
Job ResponsibilitiesAs our Technical Service Delivery Manager, you'll:
- Lead governance on assigned accounts, including monthly performance reporting and SLA management, capacity planning, and customer documentation
- Create and present monthly service performance reports
- Proactively build and maintain good working relationships with IT and business stakeholders
- Work collaboratively within our management teams to project manage design work, extended, and/or new services for clients in line with expectations
We're seeking a proven IT operations or service delivery leadership professional with experience working in a complex organisation that utilises a hybrid mix of technologies and partnership models. You'll need:
- Knowledge of infrastructure solutions and operations, such as virtual machine management (Hyper-V, ESXi), SD-WAN, and other cloud-based services
- Experience with IT service management processes and systems (Incident, problem, Change, Request, etc.)
- Ability to balance competing customer, business, and technical demands to ensure agreed deliverables are achieved on time and to expected standards
If you're a motivated and innovative professional who's passionate about delivering exceptional service, we'd love to hear from you.
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