Client Sales Ambassador

4 days ago


Sydney, New South Wales, Australia Hatch Full time
About the Role

This is a Client Sales Representative role with Hatch, a leading company in the industry.

Key Responsibilities
  1. Customer Support: Provide exceptional support to clients, ensuring their needs are met and exceeded.
  2. Product and Service Knowledge: Offer accurate and up-to-date information about products and services to clients.
  3. Issue Resolution: Assist clients in resolving issues and escalate complex problems to the relevant team members as needed.
  4. Record Keeping: Maintain detailed records of client interactions and transactions using CRM software.
  5. Team Collaboration: Work closely with team members and other departments to ensure seamless customer service delivery.
  6. Performance Goals: Continuously strive to meet and exceed individual and team performance goals.
Qualifications
  1. Customer Service Experience: Previous experience in a customer service role is preferred.
  2. Communication Skills: Strong communication skills, both verbal and written, are essential.
  3. Time Management: Ability to multitask, prioritize, and manage time effectively.
  4. CRM Proficiency: Proficiency in using CRM systems and other customer support tools is a plus.
  5. Positive Attitude: A positive attitude and a commitment to delivering excellent customer service are required.
Key Strengths
  1. Prioritization
  2. Verbal Communication
  3. Positive Attitude

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