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Client Relations Centre Ambassador

2 months ago

Sydney, New South Wales, Australia Cartier Full time
About the Role

We are seeking a highly skilled and patient individual to join our team as a Client Relations Centre Ambassador. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Handle inbound and outbound customer contact, providing timely and effective solutions to their queries.
  • Facilitate online sales, working towards set goals and objectives to drive business growth.
  • Deliver a seamless remote experience, regardless of the channel of communication or topic of enquiry.
  • Drive a client-centric approach, building strong connections with our clients and exceeding their expectations.
  • Follow Cartier policies and procedures, ensuring compliance and maintaining high standards of service.
  • Proactively offer solutions and maintain open communication with clients, particularly in cases of complaints or operational challenges.
  • Collaborate with subject matter experts to provide accurate and reliable information to clients.
  • Escalate emergency system issues to the team leader in a timely manner, reporting findings on system improvement.
Requirements

To succeed in this role, you will need:

  • Experience in retail sales, customer service, or contact centre/eCommerce, preferably in the luxury industry.
  • Strong customer service and sales orientation.
  • Excellent communication skills, both written and verbal.
  • Fluency in English, with Mandarin fluency a bonus.
  • Tech savvy, with experience in SAP CRM and Salesforce a plus.
  • Flexibility to work in shifts, including weekends and public holidays if required.