Claims Coordinator

19 hours ago


Melbourne, Victoria, Australia beBeeCustomerService Full time
Job Description:

As a key member of our team, you will oversee assessing and towing workflows from lodgement to repair. Your exceptional customer service skills will ensure operational efficiency while supporting internal stakeholders and customers.

Key responsibilities include coordinating assessments and towing, managing claim costs, and proactively supporting customers, intermediaries, and suppliers. You will deliver a seamless and empathetic experience by ensuring proper assessor allocation and accurate reserving.

Required Skills and Qualifications:
  • Industry or assessing-related qualifications
  • Proven customer service excellence
  • Exceptional listening, communication, and negotiation skills
  • Empathy and rapport-building abilities
  • Strong problem-solving, commercial acumen, and cost management awareness
  • Ability to handle high-volume workloads under pressure

Benefits:
  • Flexible on-site and remote work arrangements
  • Support for personal and professional thriving
  • Exclusive discounts on Suncorp brands and offers from over 400 retailers
  • Celebrating your achievements
  • Ongoing training and growth opportunities

Others:

We celebrate diversity and welcome all voices. If you seek a role with purpose, people, and potential, this could be your next move. Apply now and join a trusted team.



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