VIC - Claims Coordinator

2 weeks ago

Melbourne, Victoria, Australia Bay Building Group Full time
  • Work for a well-known national insurance builder based in East Bentleigh
  • Take your customer service & admin skills to the next level
  • Build your knowledge of the insurance & construction industries

About Us

Bay Building Services is a market leader when it comes to insurance building in Australia. Operating nationally, for 35+ years we specialise in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage.For further information please go to:www.baybuildinggroup.com.au

About the Role

Reporting to the Manager | Operations, you will be responsible for the day-to-day customer service and administration of multiple property insurance claims. You will be in regular contact with clients, internal staff members and customers to keep them updated regarding their claims ensuring a seamless claims process.

Key Activities

  • Process new claims, schedule estimators and submit quotes
  • Answer incoming calls & make outbound calls relating to claims
  • Update notes to internal and client systems
  • Prepare and provide documentation relating to the claim
  • Issue purchase orders to specialist trades
  • Approve incoming invoices from respective trades
  • Scope / contract amendments for presentation purposes

Essential Capabilities and Behaviours

  • Proven customer service and communication skills
  • Strong administrative and organisational skills
  • Ability to plan and prioritise
  • High level of computer competency
  • Insurance and/or building industry experience (desirable)

As the insurance building sector is heavilyinfluenced by insurable weather events, overtime is occasionally required during theseevent times.

  • Flexible hybrid WFH options after probation
  • JB HI-FI Discounts
  • Regular Trade Discounts
  • BUPA Health Insurance Discounts
  • Access to 24/7 Employee Assistance Program for you and your family
  • Be part of a values driven environment with friendly, down to earth people

To apply online, please click on the appropriate link below. Alternatively for a confidential discussion please call Maria Petsanis on 0491780885 or email maria.petsanis@baybuilding.com.au

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