Injury & Claims Coordinator

12 hours ago

Melbourne, Victoria, Australia Chemist Warehouse Full time

Join to apply for the Injury & Claims Coordinator role at Chemist Warehouse

2 weeks ago Be among the first 25 applicants

Join to apply for the Injury & Claims Coordinator role at Chemist Warehouse

Chemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and Dubai, and many more exciting locations to come, the secret to our success lies in our exceptional customer service paired with competitively priced quality products. We take great pride in being innovative and responsive to the changing needs and challenges of the current market.

PRIMARY FOCUS

The primary focus and responsibilities of this position are:

a. Provide high quality and accurate administration in relation to various WorkCover functions

b. Provide support and assistance as needed to the wider WHS & WorkCover Team

FUNCTIONAL RESPONSIBILITIES

End to end claims management; not limited to:

o Return to Work (RTW) Planning

o Payroll processing

o All administrative functions incl. document upload, remittance & invoicing

Assist injured workers, where safe and practicable, to remain at work while they recover or return to work as soon as possible Monitor the progress of claims and the employee's recovery

Keep up to date and detailed notes throughout the duration of the of the claim until closure

Post claim closure check in to ensure the Worker has sustained pre-injury employment

Assist the Injured worker and Employer to meet their RTW obligations

Regularly consult and liaise with the Injured Worker, the Employer, Treating Practitioners, and the Insurer

Regularly prepare and report on claims performance to the Team Lead and WHS Manager

Assess claims and incident data to identify safety issues / causative factors and where appropriate pass recommendations to the Team Lead for review

RESPONSIBILITIES

Provide quality information to the Team Leader and WHS Manager in all areas of responsibilities

Provide assistance and support to other members of the team in the performance of their roles and responsibilities

Act in accordance with all policies, procedures practices and guidelines in the performance of accountabilities

Take all reasonable care for their own and others safety and wellbeing while at work

Role model a safety-first mind set

QUALIFICATIONS AND EXPERIENCE

Either Tertiary qualified in Human Resource Management/WHS or related field; OR well experienced in a Return to Work or similar type of administrative role

RTW Coordinator course

Sound knowledge of Accident Compensation Legislation

An interest in WHS and WorkCover is desirable

Experience interacting with various levels of business stakeholders

Strong knowledge with the Microsoft Office suite and general PC use

Confident user of technology and online systems

PERSONAL ATTRIBUTES

Must be a team player, self-motivated, persistent, tactful, and persuasive

Skills in handling multiple priorities, tasks, and projects simultaneously

Service minded attitude, proactive in resolving issues or identifying areas of improvement

Effective verbal and written communication skills

Excellent attention to detail

A preparedness to take the initiative and a strong desire to achieve results

A good lateral thinker

Ability to adapt to changing environment

What you should know

Aside from the usual things you should expect from any organisation, we also offer our team the following:

  • Discounts across all our brands. Plus, access to the "gift shop" at our Head Office with exceptional discounts on end-of-line products.
  • Discounted hot/cold food and drink at our Head Office on-site cafe.
  • Free flu vaccinations.

We have a hybrid working arrangement, so you'll need to be based in Melbourne. Our office is in Preston.

If this role isn't quite right for you but what we're up to sounds interesting, please keep an eye out for future roles on our LinkedIn page and consider adding a job notification. We expect this role to be one of the many incredible team members on our journey ahead

Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionAdministrative and Project Management
  • IndustriesRetail

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