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Technical Support Specialist

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Brisbane, Queensland, Australia beBeeSupport Full time $98,765 - $123,456

Are you passionate about delivering exceptional customer service and technical support?

We have an exciting opportunity for a skilled and analytical professional to join our team as a Technical Support Specialist.

As a Technical Support Specialist, you will play a critical role in ensuring the success of our customers by providing timely and effective technical support.

Key Responsibilities:

  • Provide high-quality customer service via phone, email, and other communication channels.
  • Analyze complex technical issues and develop creative solutions to resolve them.
  • Collaborate with cross-functional teams to identify and prioritize technical issues and implement resolutions.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with the latest technical trends and advancements in the industry.

Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks.
  • High level of technical expertise and knowledge of software applications and systems.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.

Why Choose Us?

We are a forward-thinking organization that values innovation, teamwork, and customer satisfaction. Our team is passionate about delivering exceptional results and making a positive impact on our customers' lives.

Join our team today and be part of a collaborative and dynamic work environment that values innovation, teamwork, and customer satisfaction