Technical Support Specialist

4 days ago

Brisbane, Queensland, Australia beBeeSupport Full time $45,312 - $56,368

**Job Title:** Technical Support Specialist

**Job Overview:** We are seeking a skilled Technical Support Specialist to provide assistance with the administration of technical ICT problems and support activities for staff.

The successful candidate will offer consistent, professional, and timely support and guidance to staff on program and IT areas, ensuring all service support knowledgebase and artefacts, and policies and procedures are followed at all times.

Key responsibilities include:

  • Providing on-call support after hours on a rostered basis;
  • Determining software and hardware requirements to provide solutions to problems;
  • Installing and configuring software and hardware, and repairing and replacing peripheral equipment;
  • Ensuring compliance with service standards and policies;
  • Assisting in the development and updating of knowledgebase articles, and standard operating processes and procedures;
  • Coordinating with team members and other support areas to provide resolution of issues;
  • Conducting investigations for troubleshooting, research, and analysis to obtain evidence-based conclusions;

**Required Skills and Qualifications:** The ideal candidate will have proven ability to communicate effectively while responding to stakeholder needs and expectations across a geographically dispersed network. They will also possess personal integrity while achieving results within legislative and policy parameters.

Desirable criteria include knowledge and experience in the use of ServiceNow, Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL, and Remote Access platforms.

**What We Offer:** A dynamic work environment that encourages collaboration and innovation, where you can make a real impact and grow your career.

**How to Apply:** If you're passionate about delivering exceptional customer service and technical support, please submit your application with a cover letter and resume.

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