Technical Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeSupport Full time $90,000 - $120,000

Job Title: Technical Support Specialist

This role is for an experienced Technical Support Specialist to join our organization. The successful candidate will provide technical support for a fleet of assets and assist with technology refresh and uplift activities.

Key Responsibilities:

  • Provide technical support for desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment, and technology assets.
  • Monitor and action ITSM tool queues as delegated, escalate issues when required, and maintain customer communications regarding the progress of jobs.
  • Use Active Directory tools and monitoring tools to assist in providing access controls and remote monitoring of computers and file services.
  • Provide verbal and written advice to managers and customers regarding technology issues and proposed solutions.
  • Assist with technology support and technical specifications for BAU and project related activities.
  • Participate in the implementation of technology refresh and technology uplift activities.
  • Undertake on-call duties, overtime, and work outside normal business hours.
  • Travel intra and inter-state as needed.
  • Possess a current open Queensland C class driver's licence.
  • Participate in deployments and 24/7 roster during emergency and major incident events.
  • Perform some manual tasks e.g. moving computers and printers (Workplace Health and Safety policies apply).

Required Skills and Qualifications:

  • Minimum of 3 years' experience in an enterprise-scale ICT services environment.
  • Knowledge of ITIL framework.
  • Knowledge of mobile device technologies.
  • Knowledge of Windows Server 2008 and above.
  • Knowledge of Windows 7 SOE and above.
  • Knowledge of ITSM tool management for IT service delivery.

Benefits:

  • The opportunity to work with a large government agency in Brisbane.

Others:

  • Shift work may be required.
  • Ability to travel within Australia is essential.

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