
Desktop Technical Specialist
2 days ago
A leading provider of Managed IT solutions is seeking a skilled professional to fill the role of Desktop Support Specialist.
The ideal candidate will possess strong analytical and problem-solving capabilities, as well as excellent customer service ethic and communication skills.
Key Responsibilities:- Provide on-site assistance to end-users within a desktop computing environment
- Troubleshoot and resolve technical issues with Windows operating systems, cloud applications, and peripheral devices
- Collaborate with vendors to resolve issues with software applications
- Familiar with packaged applications and office license management
- Resolve general performance issues and laptop hardware problems
- At least 2+ years of experience in Level 2/3 desktop support
- Strong analytical and problem-solving skills
- Well-organized and detail-oriented individual
- Excellent customer service ethic and communication skills
- Knowledge of infrastructure support, PC/Laptop hardware, and peripherals
- PC/Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
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