Desktop Technical Specialist

2 days ago


Adelaide, South Australia beBeeSupport Full time $96,729 - $114,107
Job Position Overview:

A leading provider of Managed IT solutions is seeking a skilled professional to fill the role of Desktop Support Specialist.

The ideal candidate will possess strong analytical and problem-solving capabilities, as well as excellent customer service ethic and communication skills.

Key Responsibilities:
  • Provide on-site assistance to end-users within a desktop computing environment
  • Troubleshoot and resolve technical issues with Windows operating systems, cloud applications, and peripheral devices
  • Collaborate with vendors to resolve issues with software applications
  • Familiar with packaged applications and office license management
  • Resolve general performance issues and laptop hardware problems
Required Skills and Qualifications:
  • At least 2+ years of experience in Level 2/3 desktop support
  • Strong analytical and problem-solving skills
  • Well-organized and detail-oriented individual
  • Excellent customer service ethic and communication skills
  • Knowledge of infrastructure support, PC/Laptop hardware, and peripherals
Desirable Certifications:
  • PC/Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification


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