
Desktop Computing Specialist
2 days ago
The role of Desktop Support Engineer involves providing vital support for desktop computing environments.
Key responsibilities include performing regular maintenance and diagnostic tests on systems, responding to support tickets or on-site visits to diagnose and resolve hardware issues, and providing technical assistance and support for desktop hardware including troubleshooting and repair.
- Assist in the rollout and configuration of new desktop systems and upgrades.
- Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
Required Skills and Qualifications:
- Certificate or diploma in IT, Electronics, or related technical field.
- 1–3 years of experience supporting desktop hardware in a retail or service environment.
- Strong understanding of computer hardware and peripheral troubleshooting.
- Familiarity with network connectivity as it relates to desktop systems.
- Excellent problem-solving, communication, and customer service skills.
In addition to these responsibilities, we look for someone who is flexible to work in shifts or weekends as needed, has experience with remote support tools and ticketing systems, and preferably holds CompTIA A+ certification or OEM-specific training.
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