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High-Tech Desktop Support Specialist

3 weeks ago


Adelaide, South Australia beBeeSupport Full time $70,000 - $95,000
Desktop Support Role

We are seeking a skilled and experienced Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing high-quality technical support to our end-users, ensuring that their desktop computing environment is running smoothly and efficiently.

Key Responsibilities:
  • Provide timely and accurate assistance to end-users with desktop-related issues
  • Troubleshoot and resolve hardware and software problems
  • Collaborate with other technical teams to resolve complex issues
  • Document all work performed through our ticketing system
Requirements:
  • 2+ years of experience in Level 2/3 desktop support
  • Excellent analytical and problem-solving skills
  • Strong communication and customer service skills
  • Familiarity with Windows 10 or 11 Admin troubleshooting
  • Knowledge of cloud and thick build machines
Preferred Qualifications:
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • CompTIA A+ Certification
  • PC/Laptop OEM Maintenance Certification
About Us:

We are a dynamic and forward-thinking organization committed to delivering exceptional IT services to our clients. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.