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High-Tech Desktop Support Specialist
3 weeks ago
We are seeking a skilled and experienced Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing high-quality technical support to our end-users, ensuring that their desktop computing environment is running smoothly and efficiently.
Key Responsibilities:- Provide timely and accurate assistance to end-users with desktop-related issues
- Troubleshoot and resolve hardware and software problems
- Collaborate with other technical teams to resolve complex issues
- Document all work performed through our ticketing system
- 2+ years of experience in Level 2/3 desktop support
- Excellent analytical and problem-solving skills
- Strong communication and customer service skills
- Familiarity with Windows 10 or 11 Admin troubleshooting
- Knowledge of cloud and thick build machines
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- CompTIA A+ Certification
- PC/Laptop OEM Maintenance Certification
We are a dynamic and forward-thinking organization committed to delivering exceptional IT services to our clients. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.