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Senior Technical Solutions Expert

3 weeks ago

Adelaide, South Australia beBeeFieldEngineer Full time $70,000 - $105,000
Technical Support Specialist

Overview

The organization is seeking a highly skilled Technical Support Specialist to provide expert technical assistance to internal employees via various communication channels.

  • Responsibilities will include providing desktop support, server support, hardware, network and software installation and troubleshooting.

  • Essential experience with O365 applications and hardware diagnostic skills, as well as the ability to build and upgrade PCs.

  • Experience working with Active Directory, operating systems (Windows 10 & 7, Linux), and other essential software platforms.

  • Support for hardware such as laptops, desktops, monitors, and printers, including installation, deployment, configuration, and disposal.

  • Complex software installation and troubleshooting, as well as network triaging, fault diagnosis, and root cause analysis.

Requirements

To be successful in this role, candidates should possess:

  • A minimum NV1 security clearance and preferably NV2 clearance.

  • Proven experience in a technical support environment, with skills in fault investigation, triaging, and resolution.

  • Experience supporting corporate Windows and Linux environments, as well as physical and virtual environments (desktops and servers).

  • Active Directory management, operating system support, and critical business application support.