Administrative Operations Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

As we continue to grow and expand our operations, we are seeking an experienced leader to oversee the day-to-day activities of our Contact Centre team.

This role will be responsible for managing the smooth operation of inbound and outbound calls relating to patient bookings, providing ongoing training and development to team members, and identifying opportunities to continuously improve processes and achieve maximum efficiencies.

The successful candidate will have a strong understanding of patient workflow in a healthcare setting and the supporting administration processes, policies, procedures, and legislation.

They will also possess highly developed organisational skills, with the ability to prioritise tasks and meet deadlines, as well as highly developed interpersonal skills and excellent oral and written communication skills.

Additionally, they will have demonstrated experience and passion for process-driven continuous improvement.

We offer a dynamic and supportive work environment, competitive remuneration, and opportunities for growth and development.

Our ideal candidate will be motivated, enthusiastic, and passionate about delivering quality services to our patients and referrers.

They will be integral to the onboarding experience of newly recruited medical receptionists, managing and delivering their induction program.

Responsibilities include:

  • Lead and participate in the smooth operation of the Contact Centre team
  • Provide ongoing training and development to team members
  • Identify opportunities to continuously improve processes and achieve maximum efficiencies
  • Assist with rosters, timesheets and leave requests in conjunction with other Administration Team Leaders

Requirements:

  • Proven leadership experience in a contact centre environment
  • Strong understanding of patient workflow in a healthcare setting and supporting administration processes
  • Highly developed organisational and interpersonal skills
  • Excellent oral and written communication skills
  • Demonstrated experience and passion for process-driven continuous improvement

What We Offer:

  • Competitive remuneration
  • Dynamic and supportive work environment
  • Opportunities for growth and development
  • Supportive team driven by delivering quality services to patients and referrers

If you are a motivated and enthusiastic individual with a passion for delivering quality services, we encourage you to apply for this exciting opportunity.

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