Service Support Manager

12 hours ago


Parramatta Park, Queensland, Australia NSW Department of Communities and Justice Full time

Job Summary

The Service Support Manager plays a pivotal role in supervising and leading a team of staff that provide administration support to staff and Community Services clients. This position requires effective planning, management, and monitoring of administrative and site management functions within the Community Service Centre(s).

Key Responsibilities

  • Supervise and lead a team of staff to ensure efficient and effective frontline, administrative, and site management services.
  • Plan, manage, and monitor administrative and site management functions within the Community Service Centre(s).
  • Directly undertake some administrative functions, in addition to other duties.
  • Develop and implement strategies to improve team capabilities and support a culture of integrity and professionalism.

Requirements

  • Experience in managing a team in a high-pressure environment delivering services to vulnerable clients.
  • A positive attitude with the ability to work independently and collaboratively.
  • Developing team capabilities while supporting a culture of integrity and professionalism.
  • Working through challenges with flexibility and solution-focused outcomes.

About the Role

This is an ongoing role in accordance with the Government Sector Employment Act 2013. A Recruitment Pool may be created to fill similar roles for both ongoing and temporary opportunities if and as they arise.

Working with Us

The NSW Department of Communities and Justice is committed to building an inclusive and diverse workforce. We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.



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