Accommodation Services Manager

3 days ago

Parramatta Park, Queensland, Australia Claro Aged Care and Disability Services Full time

About the Role:

We are seeking an experienced Accommodation Services Manager to lead our team in providing high-quality direct care services for people with a disability and complex support needs.

The Accommodation Services Manager will be responsible for the leadership of a team of staff across a small portfolio of accommodation sites, ensuring clients' needs are met and support workers uphold their duties in a prompt and professional manner.

Key Responsibilities:

  • Lead and develop the support worker teams
  • Manage the day-to-day running of the allocated sites
  • Ensure medication plans, distribution, and administration are carried out
  • Respond to unplanned support call requests
  • Identify any disputes or complaints and escalate in a timely manner
  • Respond to incidents and feedback in a timely manner
  • Liaise with the SDA property manager to advise of any property repairs and/or incidents
  • Complete monthly audits on fire drills, first aid kits, and WHS monthly auditing
  • Participate in internal and external audits

Requirements:

  • Minimum 2 years' proven leadership experience in health, particularly client/case management, quality management, incident management, and resolution
  • Knowledge of the changing environment in the disability/health sector
  • Strong people management and team leadership skills
  • Exemplary customer service skills
  • Willingness to take ownership and hold people accountable
  • High level of computer literacy with experience in Microsoft Office and data management systems
  • Excellent verbal and written communication skills, particularly in dealing with sensitive information
  • Ability to thrive in a fast-paced and challenging environment

Additional Requirements:

  • Current National Police Check
  • NDIS Worker Screening Check
  • Evidence of current work rights in Australia
  • Current Australian Driver's license

About Us:

Claro Aged Care and Disability Services is a leading provider of aged care and disability services across Australia. We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive and diverse workplace.

We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities, and expressions, and LGBTIQA+ people.

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