Accommodation Services Manager Position

4 weeks ago


Parramatta Park, Queensland, Australia Claro Aged Care & Disability Services Full time
Job Title: Accommodation Services Manager

We are seeking an experienced Accommodation Services Manager to join our team at Claro Aged Care & Disability Services.

About the Role

The Accommodation Services Manager will provide leadership and continuously improve Supported Accommodation Services for people living with disability. This role will be responsible for the leadership of a team of staff across a small portfolio of accommodation sites who together ensure the provision of high-quality direct care services for people with a disability and complex support needs to meet individual client needs.

Key Responsibilities
  • Lead and develop the support worker teams
  • Manage the day-to-day running of the allocated sites
  • Ensure medication plans, distribution, and administration are carried out
  • Respond to unplanned support call requests
  • Identify any disputes or complaints and escalate in a timely manner
  • Respond to incidents and feedback in a timely manner
  • Liaise with the SDA property manager to advise of any property repairs and/or incidents
  • Complete monthly audits on fire drills, first aid kits, and WHS monthly auditing
  • Participate in internal and external audits
Requirements
  • Minimum 2 years' proven leadership, in health, particularly client/case management, quality management, incident management, and resolution
  • Knowledge of the changing environment in the disability/health sector
  • Strong people management and team leadership skills
  • Exemplary customer service skills
  • Willingness to take ownership and hold people accountable
  • High level of computer literacy with experience in Microsoft Office and data management systems
  • Excellent verbal and written communication skills, particularly in dealing with sensitive information
  • Ability to thrive in a fast-paced and challenging environment
What We Offer
  • Opportunity to work for a rapidly growing disability and aged care provider
  • Friendly team environment with a great community care spirit
  • Employee Assistance Program for staff and their families
  • Flexible work initiatives for real work-life-balance, including a month RDO
  • Employee of the month
  • Shine Awards
  • WhereFit - Fitness perks and discounts
  • Retail discounts
  • Novated vehicle leasing
  • Annual performance reviews


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