Customer Service Representative

4 weeks ago


Parramatta Park, Queensland, Australia HCF - Member Service Full time

About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at HCF - Member Service. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met and exceeded.

Key Responsibilities

  • Engage with customers in a professional and empathetic manner, identifying their needs and providing tailored solutions.
  • Communicate effectively to resolve customer concerns and complaints, ensuring a seamless experience.
  • Work collaboratively with colleagues to achieve targets and promote HCF products and services.
  • Participate in ongoing training and development to enhance your skills and knowledge.

About You

We are looking for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and is able to work in a fast-paced environment. If you are a team player with a positive attitude and a commitment to excellence, we encourage you to apply.

About HCF

HCF is a not-for-profit health fund dedicated to providing high-quality, member-centric services. We pride ourselves on our inclusive and collaborative work environment, where diversity is valued and respected.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our members.


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