Client Service Representative

4 weeks ago


Parramatta Park, Queensland, Australia NSW Department of Communities and Justice Full time

About the Role

The NSW Department of Communities and Justice is seeking a Client Service Representative to join our team in providing service and support to victims of crime.

Key Responsibilities

  • Provide information, advice, and referrals to victims of crime
  • Manage applications for victim's support
  • Work collaboratively across Victims Services to ensure effective administration of the Victims Support Scheme

Requirements

  • Available to work business hours (9:00am - 5:00pm)
  • Ability to work in a trauma-informed way to ensure the needs of clients are holistically addressed

What We Offer

  • Hybrid working arrangements available
  • Salary ranging from $70,694 - $76,857 including employers' contribution to superannuation & annual leave loading

How to Apply

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing your experience relating to the key capabilities listed in the role description.

Pre-Screening Questions

  • Describe a time when you had to deal with a request that was outside of the usual process
  • Describe a time when you've had to manage sensitive & confidential customer information

Selection Criteria

  • Business hours availability
  • Trauma-informed work approach

NSW Department of Communities and Justice

We are an equal opportunity employer and welcome applications from diverse candidates.

Disclaimer

The information provided in this job description is accurate at the time of publication. However, the Department of Communities and Justice reserves the right to modify or withdraw this job description at any time without notice.



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