Ecommerce Business Partnership Specialist

2 days ago

Sydney, New South Wales, Australia beBeeClientSuccess Full time $90,000 - $120,000
About This Role

This is a Client Success Manager position with a focus on building strong client partnerships and driving measurable value.

Job Description

As the go-to person for our clients, you will ensure their goals are understood, documented, and supported through data-driven insights, day-to-day operational management, and proactive communication.

You will also play a key role in growing client relationships by identifying opportunities, guiding renewals, and ensuring we continue to be a trusted partner.

  1. Use BaseUp data to demonstrate impact and generate actionable insights.
  2. Prepare and deliver reports and program reviews, logged and tracked in Jira.
  3. Cross-selling and growth opportunities — Identify relevant opportunities to foster and expand client relationships.
  4. Contract Renewals — Drive renewals by demonstrating value and strengthening partnerships.

We're looking for a sharp, proactive operator who knows how to juggle big portfolios without dropping the ball, and who genuinely cares about helping people scale their business.

Key Responsibilities
  • Guide success, not just service it
  • Own a portfolio of around 250 brands and know exactly where each member is on their journey
  • Build strategies that keep members engaged, improving, and sticking around for the long haul
  • Hold regular check-ins, run quarterly strategy calls, and keep progress moving
  • Point them to the right tools at the right time
  • Help members overcome roadblocks by connecting them with the right modules, coaches, or playbooks
Requirements

To succeed in this role, you'll need:

  • 3+ years in client success, working in the ecommerce, digital marketing or SaaS space
  • Managed large client portfolios and know how to scale care without dropping quality
  • Tech-savvy, process-driven, and thrive in a fast-moving environment
  • A brilliant communicator. Sharp, warm, and clear
About Us

We're a fast-moving, high-energy ecommerce business where no two days are the same.

We offer collaborative team culture, hybrid flexibility, and the opportunity to work with some of the best ecommerce talent in the world.

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