Claims Expert

2 days ago

Melbourne, Victoria, Australia beBeeClaims Full time
Construction Claims Specialist Role

We are seeking a talented Construction Claims Specialist to join our team. This is a hybrid role that requires working at least three days a week in the office.

The successful candidate will be responsible for providing clients with proactive and strategic advice on navigating their claims process with insurers. They will identify opportunities to enhance client satisfaction and drive business growth through effective claims management.

Key Responsibilities:

  • Provide coverage and claims strategy advice to clients on complex claims issues to assist with claims preparation.
  • Identify appropriate policies and/or coverages on less complex claims issues and analyze notifications against the same to provide solutions to clients against future risks.
  • Facilitate claims processes for clients, with supervision, to ensure progress from notification through to closure.
  • Monitor insurer responses and engage with insurers and their professional advisers on less complex issues to support smooth review of claims for clients.
  • Draft communication documents for clients, such as correspondence letters, claims calculations, and review documents prepared by the clients, to support the less complex claims process for clients.
  • Provide claims-related data, such as loss statistics, key trends, cost reduction opportunities, and other data, to assist in the development of action plans to manage clients' total cost of risk.

Requirements:

  • High-level experience across construction insurance policies/claims, including but not limited to contract works, industrial special risk, and liability claims.
  • Good level of experience across Excel, Word, and Outlook.
  • Strong technical knowledge around construction claims.
  • Excellent communication and interpersonal skills.
  • Ability to act proactively to drive relationships and manage a range of stakeholders with a clear customer focus.
  • Mature outlook and strength of character to discuss complex issues with senior leaders and carry out meetings with confidence.
  • Ability to remain calm under pressure.

Benefits:

  • Join a leading global organization with a strong reputation in the industry.
  • Opportunity to work closely with large clients and play a pivotal role in ensuring we deliver a high level of claims management services.
  • Professional environment where your career path really matters and is supported in our global organization.
  • Great team environment with energetic and supportive colleagues.

We value diversity and inclusion in our workplace and strive to create a flexible work environment that allows our employees to thrive. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

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