Claims Specialist

2 days ago

Melbourne, Victoria, Australia beBeeExpert Full time $104,046 - $137,654

Job Title:

Claims Expert

Job Summary

The role of a Claims Expert involves taking responsibility for the prompt and fair assessment of claims.

This is an exciting opportunity for a dynamic and adaptable individual to join our business unit.

About the Role

  • Process claims in a timely and compliant manner
  • Conduct all written and verbal communications with clients
  • Maintain a customer service focus when managing a difficult situation
  • Support the implementation of our Claims strategy
  • Maintain all files, systems and databases to ensure that they accurately represent the Claim Management process
  • Share information with the team on competitor customer activity and market issues
  • Provide team support/training to the team and contribute to a professional and cohesive approach to meeting expectations

Requirements

We are looking for a driven and motivated individual who is commercially minded and solution-focused.

  • Insolvency background or Claims experience ideally business claims
  • Experience dealing with brokers is highly regarded
  • Strong experience in a customer-focused role
  • Excellent attention to detail and organisation skills
  • Strong analytical skills
  • Strong written and verbal communication skills
  • Ability to effectively communicate with clients
  • Team player with collaborative mindset and a high level of resilience
  • Take accountability and ownership of tasks acting with integrity despite pressures and challenges

What We Offer

  • 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
  • Life Leave, supporting the life events we all experience, leaving your annual leave for rest
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
  • A range of discounts on goods and services

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