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Service Coordinator
2 months ago
Rentokil Initial is seeking a detail-oriented Operations Coordinator to support the Hygiene team in Newcastle. As a key member of our team, you will be responsible for organizing and scheduling regular field service activities, ensuring timely completion of tasks, and providing exceptional customer service.
Key Responsibilities:
- Coordinate and schedule field service activities for the Hygiene team, ensuring efficient use of resources and meeting divisional expectations.
- Manage and maintain accurate records of service activities, including paperwork and administration related to service activities and routing of documents.
- Respond to customer inquiries and complaints, providing timely and effective solutions to ensure customer satisfaction.
- Collaborate with the team to identify and implement process improvements, ensuring seamless delivery of services.
- Provide regular reports to management on service activities, customer service history, and technician productivity.
Requirements:
- Excellent organizational and communication skills, with the ability to work effectively in a fast-paced environment.
- Strong computer skills, with proficiency in Microsoft Office and other relevant software.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- Previous experience in a similar role or fast-paced office environment, with a proven track record of delivering results.
About Rentokil Initial:
We are a global expert in pest control, hygiene, and indoor plant care, driven by a passion to help protect people, enhance lives, and preserve our planet. Our team is friendly, supportive, and dedicated to delivering exceptional service to our customers.
