National Customer Service Representative

3 days ago


Adelaide, South Australia Beaumont Tiles Full time

Beaumont Tiles - A Leading Retailer of Tiles and Bathroom Ware.

We are seeking a highly skilled and motivated CUSTOMER SERVICE COORDINATOR to join our Residential Sales team in Marleston, Australia. This is an exciting opportunity for an individual who is passionate about delivering exceptional customer experiences and has excellent organisational skills.

About the Role:

  • Liaise directly with builders over phone, email, and face-to-face meetings.
  • Support the sales force with general administrative duties to help reach the team's objectives.
  • Keep accurate client and job records.
  • Data entry and database maintenance.
  • Relationship management with both customers and suppliers.
  • Maintain internal team relationships.
  • Order management – maintaining accurate delivery dates and stock allocations.
  • Liaise with internal divisions such as procurement, warehousing, and logistics teams to ensure projects run smoothly.
  • Problem-solving any on-site issues that may arise and achieving timely resolutions.

Requirements:

  • Be a customer service superstar.
  • Have high-level organisational skills and the ability to manage multiple projects simultaneously.
  • Be proactive, enthusiastic, and able to work in a dynamic, collaborative team environment.
  • Be confident, professional, and possess excellent interpersonal skills.
  • Have exceptional verbal and written communication skills.
  • Have strong problem-solving skills and a high level of initiative.
  • Be highly competent in Excel and other Microsoft suite products.
  • Previous experience in the building industry/building products is highly sought after but not essential.

About Us:

Beaumont Tiles is Australia's largest tiles and bathroom ware retailer, with over 110 outlets nationwide. As an innovative market leader, we travel the globe to bring back the best in tiles, stone, and bathroom ware. Our company-owned and franchised stores serve trade, home builders, renovators, and the commercial sector.

Benefits:

  • A competitive salary ranging from AUD $60,000 - AUD $80,000 per annum, depending on experience.
  • Attractive remuneration packages with incentives.
  • Employee assistance program (EAP).
  • Training and development opportunities.
  • Fun and collaborative work environment.


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