National Customer Service Specialist

3 days ago

Adelaide, South Australia Beaumont Tiles Full time

Beaumont Tiles - A Career Opportunity

We are seeking a skilled National Customer Service Coordinator to join our Residential Sales team in Marleston. As a key point of contact, you will serve clients with queries about products, orders & deliveries and provide support for internal sales representatives.

This is an exciting opportunity to join a market leader and nationally recognised company. Beaumont Tiles is Australia's biggest tiles and bathroom ware retailer with over 110 outlets Nationwide.

Key Responsibilities:

  • Liaising directly with Builders over phone, email and face to face meetings
  • Supporting the sales force with general administrative duties to help reach the team's objectives
  • Keeping accurate client and job records
  • Data entry and database maintenance
  • Relationship management with both customers and suppliers
  • Maintaining internal team relationships
  • Order management – maintaining accurate delivery dates and stock allocations
  • Liaising with internal divisions such as procurement, warehousing and logistics teams to ensure projects run smoothly
  • Problem solving any on site issues that may arise and achieving timely resolutions

Requirements:

  • High-level organisational skills and the ability to manage a number of projects at the same time
  • Being proactive, enthusiastic and able to work in a dynamic, collaborative team environment
  • Being confident, professional and having excellent interpersonal skills
  • Having exceptional verbal and written communication skills
  • Holding strong problem-solving skills and a high level of initiative
  • Being highly competent in Excel and other Microsoft suite products

About Us:

Beaumont Tiles has company-owned and franchised stores servicing trade, home builders and renovators, and the commercial sector. We travel the globe to bring back the best in tiles, stone, and bathroom ware.

Career Advancement:

This role offers attractive remuneration packages with incentives, employee assistance program (EAP), training and development opportunities, and a fun and collaborative work environment.

Achievable Salary Range: AU$60,000 - AU$80,000 per year, dependent on experience.

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