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Operational IT Service Delivery Specialist

2 months ago

Canberra, ACT, Australia Tasmania Full time
Job Title: Operational ITSM Specialist

At Tasmania, we're seeking an experienced Operational ITSM Specialist to drive activities that maintain the reliability of our environment and support a culture of operational excellence. As a key member of our team, you will perform the role of Major Incident Manager on an on-call basis, ensuring timely detection, investigation, remediation, and reporting of priority technology incidents.

Key Responsibilities:
  • Collaborate with cross-functional teams to identify and implement effective problem management methods and controls.
  • Support our change management process, maintaining an appropriate risk culture while facilitating fast and reliable technology change.
  • Work closely with key stakeholders to achieve our objective of re-imagining service delivery and providing laser-like focus on resilience, reliability, and innovation.
  • Seamlessly balance the reliability and resilience of our services while supporting emerging technology trends and transformational initiatives.
Requirements:
  • Strong people leadership and proven ability to foster collaboration and a sense of belonging within a geographically distributed team.
  • Experience in regulatory and executive reporting, and familiarity with unlocking insights through unified analytics and AI.
  • Experience in reducing the impact of priority incidents and providing efficient resolutions.
  • Experience identifying control gaps and implementing governance controls.
  • Strong commercial mindset, pragmatic, motivated, and passionate about modern practices such as Site Reliability Engineering (SRE), AIOps, and discovering smarter ways of delivering automated services.
About Us:

Tasmania is a company that values operational excellence and customer satisfaction. We're committed to delivering high-quality services and creating measurable value for our customers. If you're a motivated and passionate individual with a strong background in IT service management and operations, we encourage you to apply for this exciting opportunity.