Client Experience Specialist
2 days ago
The SMAART Recruitment team is proud to present an exciting opportunity for a Client Experience Specialist to join one of Australia's largest landlord insurance companies.
This reputable organization has been in operation for over 30 years, priding itself on its compassion and five core values: Honest to the core, Do the right thing, Take responsibility, Incite optimism, and Be human.
As a Client Experience Specialist, you will play a crucial role in ensuring customers are protected and guided through their claims process. You will also provide exceptional customer service, fostering ultimate satisfaction and loyalty.
- This is an inbound customer service position where you will be assisting landlords and tenants with their insurance inquiries.
- You will engage in genuine and real conversations, demonstrating a sincere willingness to help and solve problems by doing right by your clients.
- No sales targets, no cold calls, and no average handling time (AHT) – this role offers a refreshing change
To be considered for this opportunity, you must have a minimum of two years' experience in customer service. This position is well-suited for individuals from call centers, hospitality, or retail backgrounds.
Key Benefits:
- A competitive salary range of $55,000-$65,000 per annum, inclusive of superannuation and benefits
- No weekends required; work Monday to Friday, 8:30 am-5:00 pm
- Flexibility to work from home two days a week and in the CBD office
- Join a diverse and inclusive team that values collaboration and socializing both in and out of the office
- Opportunities to grow your skill set and progress in your career
Salary Estimate: Based on industry standards and location, we estimate the total annual remuneration package to be around $62,500, inclusive of superannuation and benefits.
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