Home Care Services Manager

1 week ago


Perth, Western Australia Amana Living Full time
About Amana Living

Amana Living is a leading provider of aged care services in Western Australia, dedicated to supporting the needs of older individuals and their caregivers since 1962. Our comprehensive range of services includes home care, residential care homes, transition care programs, retirement living villages, day care, respite, and dementia-specific services.

We strive to create a community where every older person is valued and respected. Our mission is to empower older people to maintain their individuality and provide support for a fulfilling life.

Our core values are Compassion, Collaboration, Curiosity, Inclusion, and Trust. We are committed to leading reforms that benefit our workforce, ensuring those who care for others are well supported in their careers.

Salary Package

As a Home Care Services Manager - Client Experience Specialist, you will be offered a competitive salary package, including benefits such as:

  • Competitive rates: $70,000 - $90,000 per annum
  • Salary packaging benefits up to $18,550
  • School holidays childcare assistance
  • Continued superannuation contribution for employees on parental leave
  • Health and wellbeing programs
  • Ongoing training and development opportunities
Job Description

The Home Care Services Manager - Client Experience Specialist is responsible for effectively managing the home care service relationship between clients and the organisation. This involves ensuring clients receive optimal levels of care and support to remain living independently in their own homes.

Your key responsibilities will include:

  1. Acting as a first point of contact for clients and their families, providing information about available services
  2. Managing and recording client complaints and compliments
  3. Ensuring all wellness visits, client contacts, and annual reviews are completed according to procedures
  4. Building plans linked to ACAT/NSAF assessments and client goals
  5. Reviewing and updating care plans annually and in response to changes in care needs
  6. Managing client funds to ensure appropriate care and services can be delivered
  7. Conducting assessments with new clients and ensuring they have face-to-face weekly wellness visits
Required Skills and Qualifications

To succeed in this role, you will need:

  • Evidence of COVID-19 and flu vaccinations
  • A National Police Clearance (within 6 months' validity)
  • Successful completion of a pre-employment health form and reference checks
  • A Class C driver's licence and reliable vehicle with full comprehensive car insurance
  • Ability to learn software programs and Microsoft Office applications
Benefits

As an employee of Amana Living, you will enjoy a range of benefits, including:

  • Ongoing training and development opportunities
  • Access to our Employee Assistance Program
  • A supportive work environment


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